Spooner Tuner

As soon as your order ships, we will notify you via e-mail. You can also track your packages, review your orders, print invoices, and more, from your "My Account" page at any time. • UPS Ground - 5 to 7 business days + 24-48 hours to process the order.
• UPS 3Day - 3 business days + 24-48 hours to process the order.
• UPS 2Day - 2 business days + 24-48 hours to process the order.
• UPS Red Next Day Residential - Delivery within 1 business day + 24-48 hours to process the order.

• All orders require 24-48 hours processing time before shipping.
• Spooner Tuner does not process orders during weekends.
• No deliveries will be made on Saturday or Sunday.
• Spooner Tuner does not guarantee same day shipping.
• Spooner Tuner does offer International/Canadian shipping.
• All orders shipped within CA, LA and PA will be charged sales tax.
• Exact delivery times to HI, AK and PR cannot be guaranteed.

SPOONER TUNER’s privacy policy covers the collection and use of personal information that may be collected by SPOONER TUNER products and services, or when you call our sales or support associates. Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information.

Why we collect personal information
    Why do we collect your personal information? Because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest product announcements, product updates, special offers, and events that you might like to hear about.
What information we collect
    There are a number of situations in which your personal information may help us give you better service. For example, we may ask for your personal information when you’re discussing a service issue on the phone with an associate, registering your products, or purchasing a product. At such times, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, and contact preferences; your credit card information and information about the products you own, such as their part numbers, and date of purchase; and information relating to a support or service issue.
    The SPOONER TUNER website allows you to create an “ID” based on your personal information. This convenient service saves you time and allows for easier use of our web services. Here’s how it works: You create a personal profile — providing your name, phone number, email address, and in some cases your mailing address or a credit card number — and choose a password and password hint (such as the month and day of your birth) for security. The system saves your information. The next time you order from SPOONER TUNER. or register a new product, all you need to do is enter your “ID” and password; the system looks up the information it needs to assist you.
    If you use a bulletin board or live chat room on the SPOONER TUNER website you should be aware that any information you share is visible to other users. Personally identifiable information you submit to one of these forums can be read, collected, or used by other individuals to send you unsolicited messages. SPOONER TUNER. is not responsible for the personally identifiable information you choose to submit in these forums.
When we disclose your information
    SPOONER TUNER. takes your privacy very seriously. Be assured that SPOONER TUNER does not sell or rent your contact information to other marketers. To help us provide superior service, your personal information may be shared with legal entities within the SPOONER TUNER group globally who will safeguard it in accordance with SPOONER TUNER’s privacy policy.
    At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.
    SPOONER TUNER may update its privacy policy from time to time. When we change the policy in a material way a notice will be posted on our website along with the updated privacy policy.

All returns require an RMA (Return Merchandise Authorization) number, which can be obtained by contacting our Customer Service department or clicking the "My Account" button in the top-right hand corner of our web page.

Please save all packaging and accessories for any item that is returned to Spooner Tuner. All original equipment, components, manuals, cables, documents and packaging must be returned with your item in order for Spooner Tuner to process your RMA. Products with specific refund and return policies and deadlines must be returned within the time periods specified for each item. All items sold through Spooner Tuner are subject to our Policy and Agreement. Physically damaged items cannot be returned.

All returns for a refund are subject to a 15% restocking fee.

Removal or alteration of a product's serial number or serial number sticker will automatically void your Spooner Tuner Return Policy. Products that are returned to Spooner Tuner with a missing, damaged or altered serial number will be refused RMA service and returned to you.

Standard Return Policy
Return for refund within: 30 days
Return for replacement within: 1 year

Limited 30-Day Return Policy
Return for refund within: 15 days
Return for replacement within: 30 days